Frequently asked questions about our vehicle transport and car shipping services in Ontario and Quebec.
We provide vehicle transport services throughout Ontario including Toronto, Ottawa, Mississauga, Hamilton, London, Windsor, Kitchener, Barrie, Brampton, Vaughan, and all surrounding areas. We offer door-to-door service across the entire province.
Yes, we serve all major cities in Quebec including Montreal, Quebec City, Laval, Gatineau, Sherbrooke, and surrounding regions. Our services are fully bilingual (English and French) to serve all Quebec customers.
Absolutely! We specialize in interprovincial vehicle transport between Ontario and Quebec. Popular routes include Toronto to Montreal, Ottawa to Gatineau, and other cross-province deliveries.
We transport all types of vehicles including cars, SUVs, trucks, vans, motorcycles, luxury vehicles, classic cars, and exotic vehicles. Whether you have a standard sedan or a high-end sports car, we have the right transport solution.
Yes, we can transport non-running or inoperable vehicles. Special equipment and handling may be required. Please inform us during booking if your vehicle is not running so we can make proper arrangements.
Yes, we provide specialized motorcycle transport services with proper securing equipment to ensure your bike arrives safely at its destination.
Open transport uses open-air carriers and is the most cost-effective option, suitable for most vehicles. Enclosed transport uses fully covered trailers providing maximum protection from weather and road debris, recommended for luxury, classic, or exotic vehicles.
Open transport is perfect for standard vehicles and daily drivers. Choose enclosed transport for luxury vehicles, classic cars, exotic vehicles, or if you want maximum protection for your vehicle during transit.
Yes, open transport is very safe. Professional carriers transport millions of vehicles annually using open transport. Your vehicle is fully insured during transit, and our experienced drivers ensure secure loading and careful handling.
Yes, all vehicles are covered by comprehensive insurance during transport. We work with licensed and insured carriers that meet all Canadian insurance requirements for vehicle transport.
While damage is extremely rare, all transports are fully insured. If any damage occurs, it will be documented and filed with the carrier's insurance for prompt resolution.
Yes, all our drivers are fully licensed professional transport drivers with extensive experience in vehicle shipping. They undergo background checks and maintain clean driving records.
You can book by contacting us through our website, calling our customer service line, or requesting a quote online. We'll gather your details, provide a quote, and schedule pickup at your convenience.
We recommend booking at least 3-5 days in advance for standard shipments. However, we also offer expedited services for urgent transport needs. The more advance notice you provide, the more flexible we can be with scheduling.
We work to accommodate your preferred dates as closely as possible. Pickup dates are typically more flexible, while delivery dates depend on distance and route. We'll provide you with an estimated delivery window.
Yes, we offer expedited vehicle transport services for urgent shipments. Availability depends on your location and destination. Contact us to discuss expedited options for your specific needs.
Transport pricing is based on several factors including distance, vehicle size and weight, transport method (open or enclosed), pickup and delivery locations, time of year, and current fuel costs. We provide transparent quotes with no hidden fees.
Key factors include: distance between pickup and delivery locations, vehicle size and weight (larger vehicles cost more), transport type (enclosed is premium), accessibility of pickup/delivery locations, seasonal demand, and whether the vehicle is operable.
Payment terms vary by service type. Typically, a deposit is required when booking, with the balance due upon delivery. We accept various payment methods including credit cards, e-transfer, and certified cheques. Specific payment terms will be outlined in your quote.
No, we believe in transparent pricing. Your quote includes all standard fees. Any potential additional charges (such as storage fees for delayed pickup) will be clearly communicated upfront.
Remove all personal belongings, ensure the fuel tank is about 1/4 full, disable any alarms, check for leaks or mechanical issues, clean the vehicle for inspection, and document existing condition with photos. We'll provide a detailed preparation checklist when you book.
For safety and insurance reasons, we recommend removing all personal items. Small items in the trunk may be acceptable, but they are not covered by transport insurance. The vehicle should be empty for optimal safety and compliance.
You'll need valid government-issued ID, vehicle registration, and proof of insurance. For cross-border shipments, additional documentation may be required. We'll provide a complete list during booking.
Yes, we recommend cleaning your vehicle before transport. This allows for a thorough inspection to document any existing damage and ensures accurate condition reporting upon delivery.
Transit times vary by distance. Within Ontario or Quebec, most shipments take 1-3 days. Longer distances or interprovincial transport may take 3-7 days. We'll provide an estimated delivery window when you book.
Yes, we provide real-time GPS tracking for all shipments. You'll receive tracking information and regular updates on your vehicle's location and estimated arrival time.
Door-to-door transport means we pick up your vehicle from your specified location and deliver it directly to your destination address. This is our standard service, providing maximum convenience.
You can designate someone else to receive the vehicle on your behalf. They'll need valid ID and authorization from you. If no one is available, we can arrange alternative delivery times or secure storage (fees may apply).
Upon delivery, carefully inspect your vehicle and compare it to the pre-transport condition report. Check for any new damage, verify mileage, and test all functions. Any concerns should be noted on the delivery receipt before signing.
Yes, we are a fully licensed and insured vehicle transport company operating in Ontario and Quebec. All our carriers meet Canadian transportation regulations and maintain comprehensive insurance coverage.
Yes, we offer fully bilingual services (English and French) for all our Quebec customers. Our customer service team can assist you in either language.
We can transport most vehicles. However, vehicles must meet legal requirements for transport (no hazardous materials, illegal modifications, or outstanding liens). Extremely oversized or specialty vehicles may require custom arrangements.
Yes, in addition to vehicle transport, we provide professional valet services for events, hotels, restaurants, and other venues throughout Ontario and Quebec.
Yes, we handle multiple vehicle shipments for dealerships, corporate relocations, and individuals with multiple vehicles. Volume discounts may be available for multiple vehicle transport.
Yes, we work with automotive dealerships throughout Ontario and Quebec, providing reliable transport solutions for inventory management, dealer trades, and customer deliveries.
Our friendly customer service team is here to help. Contact us today for personalized assistance with your vehicle transport needs.
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